Understanding WordPress and Password Resets

When attempting to login to a WordPress based site on the Marshall University network, you may see a “Lost Password” link appear if you enter your password incorrectly.    This functionality is part of the default WordPress installation – but it’s important to understand that using this link will have no effect on your ability to log in to a Marshall University WordPress site.

All sites on our network use domain authentication through our Active Directory system.   What this means to you, is that when you are logging in to a WordPress site, you need to supply your MUNET account name (the first part of your Marshall email address) and the same password that you use to login to other systems around campus.

The “Lost Password?” link present on some WordPress sites attempts to reset the password associated with your account in the WordPress internal account database.    This password is never used, nor is it ever checked to determine whether you have access to a site, so reseting it will have no effect on your ability to login.

If you believe you should have access to a WordPress site that you can’t login to,  and you are certain that you’re entering the correct password associated with your MUNET account, it most likely means that your user account is not a member of the proper security group for that site.    This problem can be easily resolved by contacting the IT Service Desk and asking that you be granted access to a particular site.

IE 9 tab crash when accessing MUOnline

Depending on the Java Runtime Environment installed on a client machine, users may experience a browser tab crash when attempting to log-in to MUOnline.    The crash may be accompanied by the following error message:
 


Additionally, IE9 may be unable to return to the page (cannot reload the site) with the following message on the page:


A problem with this webpage caused Internet Explorer to close and reopen the tab.


We were unable to return you to {URL}
Internet Explorer has stopped trying to restore this website. It appears that the website continues to have a problem.



This error is caused by a problem in an outdated version of the Java Runtime Environment being used by Internet Explorer 9.   To correct this problem, users should download the most recent version of Java and install it, using the following instructions:


How do I install Java online for Internet Explorer?

 

Difficulty Accessing a Sharepoint Site

Overview

In some cases, users who should have access to a Sharepoint site on the Marshall University Sharepoint 2007 Server will report being unable to login.   In that situation, please follow the following steps to resolve the login issue.

Details

  1. Verify that you are able to access the site and are being asked for a username and password.   You should be prompted to enter your user credentials.   If, instead, your browser reports a “Page Cannot Be Displayed”, “Site Not Found”, or similar error, you will need to connect to the Marshall University VPN before attempting to access the site.   You can login to the VPN by visiting the MUVPN Site in your browser and logging in with your MUNET username and password.  NOTE:  If you are on the campus network, you do NOT need to access the VPN.   The VPN is for, and will only work for, off campus users attempting to access a campus network resource.   Attempting to reach the MUVPN site from on-campus will result in an error page telling you that you cannot reach the site.
  2. If you are prompted for credentials, but are being told that your access has been denied, take the following steps:
    1. Examine the login prompt and make sure that you are trying to log in as a Marshall domain user.   You can determine this by looking at the domain indicator beneath the username and password text boxes in the login box (as seen below).
    2. If the “Domain” box in your prompt indicates anything other than “Marshall”, enter your username as “MARSHALL\username” to force authentication back to the domain.
    3. If you are still not able to login, try to authenticate to the site from a different web browser.     If this works, you may need to clear your primary browser cache and restart before attempting to log in again to the site.
  3. If none of these steps resolves the issue, verify with the Sharepoint Site Administrator that your user account has been granted appropriate access to the site or resource you are trying to authenticate to.    Common problems include users attempting to log in with School Of Medicine domain accounts where only their primary Marshall domain account has been granted access – and vice versa.
  4. If you are still unable to log in after working through each of these steps, please open a support request with the IT Service Desk.   To assist in resolving your issue as quickly as possible, please include the full URL of the Sharepoint site you are trying to access, along with your MUNET username.

Tutorial: Creating or Updating Your Web Site on the MU Web Server

Overview

New web site overseers or content creators have similar initial questions about how to best access their web space, and how to get started building a web site.    This article provides a brief overview to help with getting started in building your site.

Details

In order to create a website on the MU Web servers, you must first have web space dedicated to your organization or group.   Getting web space is a simple process, but there are a few requirements.

  1. The organization or group must be a recognized department or student organization (as recognized by Student Affairs)
  2. Each site must have a faculty of staff member willing to serve as site overseer.
  3. A request to obtain a site must be completed.   This can be done online using the Online Information Provider’s Agreement.

Once your web site space has been created (or, if you’re taking over an existing site, once you’ve been given access to the site space), you’ll need to understand how to access that web space.

There are two kinds of web sites available on the MU Web Server.   The first is a traditional web site, where pages are created by a web developer in HTML, ASP, .NET, etc.    Typically these pages will be created in a web page authoring product like Dreamweaver, Microsoft Sharepoint Designer, Frontpage, etc.     Most sites that have existed on the server for some time were created in this way.

Accessing Traditional Web Sites

To access traditional site spaces (sites that aren’t in the content management system), you will need to map a network drive to the sites content folder on the web server.    In almost all cases, the folder mapping you will use will correspond to the directory you use to access your web space in a browser.   For example, if you were trying to access the “human-resources” web site, accessed in a browser by typing http://www.marshall.edu/human-resources, your folder mapping would be \\marshall.edu\www\human-resources.

If you are a user who is editing from a Mac OSX client workstation, you cannot use the Windows style folder mappings.    In your case, you’ll need to use the following mapping:  smb://marshall.edu/human-resources$.     In all of these examples, replace “human-resources” with the name of your site.

When you are prompted for your username or password, use your MUNET account name and password to gain access to the site.    On Mac OSX clients, it may be necessary to prefix your MUNET account name with the “MARSHALL\” domain prefix.

A separate knowledge base article is available to provide you additional guidance on setting up a mapping to your designated web directory if you need further assistance.

Once you’ve created the mapping, you’ll have a folder available in Windows Explorer (or on your desktop for Mac OSX users) that corresponds to the name of your web site.   Opening this folder will reveal the files that make up your web site.   You may open and edit any of these files in order to modify the content of your web site.

Accessing Content-Management System Sites

Newer sites that were created in the WordPress Content Management system will not require that you create a folder mapping in order to access or edit web pages.      For these sites, navigate to the URL of your site, appending the directory path /wp-admin/ to the end of the site URL to be presented with a login prompt to gain access to the page content editor.     You will login to the content editor using your MUNET username and password.

Following our previous example, the content management admin login URL for the “human-resources” site above would be:  http://www.marshall.edu/human-resources/wp-admin/

Troubleshooting Access

If you have difficulty gaining access to either your folder mapping or the content management page administration area, try the following steps before contacting the IT Service Desk for assistance.

  • Try entering your username by prefixing it with the MARSHALL domain name – example:  MARSHALL\username
  • Make sure that you have been granted access to edit the site by contacting the site overseer and determining that they’ve added you to their site editor group.    Site overseers can add or remove designated editors by logging in to the Overseer’s Administration Panel on the MU Web Server.

Creating Content

Once you’ve been able to gain access to your site, you’ll either want to create a new web page (if this is a new site) or edit an existing page if the site was already in place and you’re updating it.    How you do this will depend on whether you’re using a traditional, or content management site.

For traditional sites

When you open the content folder, if files are already there, you will need to choose the file you want to edit and open it in your editor of choice.   Any changes you make to the content will be immediately available for viewing online once you’ve saved those changes.

If you’re creating new content for a traditional site, the web server by default will recognize the following file names and serve them automatically at your URL once they’re present in your web directory:

  • index.htm
  • index.html
  • default.asp
  • index.php

Content is best created in a traditional site by someone with at least some web development experience.   If you are not familiar with web development, you can use the following very simple code to create a generic page that will help get you started:

<html>
<head><title>My New Site</title></head>
<body>
<h1>Hello World</h1>
</body>
</html>

For content management sites, log in to the administration panel, and click on “Pages” in the left hand column.   You will be presented with a list of existing pages in your site.    You can chose the page you wish to edit and edit it in your browser, or you can choose “Add New” from the Pages sub-menu to create a new page.

Using the “Go” URL System to Create Custom URLs

Overview

In may situations, you might want to create a simple, easy-to-remember URL to use when directing users to a specific page within your website.   The “GO URL” system allows you to create custom URLs on demand for campus web resources.

Details

When visiting the Go URL homepage you will be presented with a simple, two box form asking you for information about the URL you want to customize.

The first box, labeled simply “URL”, is where you enter the URL that you want to customize.    The second box, labeled “Optional custom keyword” is where you can enter a word to be used as part of the URL you are creating.   If you leave the custom keyword field blank, a randomly generated URL will be created for you.

Example

Imagine that I have a page within my website that I want to easily be able to direct users to, but which has a cumbersome URL.   In this example, imagine that the URL is http://www.marshall.edu/mysite/mydirectory/mypage.html

Visiting the Go URL site I can enter this long URL in the box labeled “URL”.    For the “Optional custom keyword”, in this case I’ll chose the word “raptor”.

Once I’ve submitted the form, I’ll be notified that a new URL has been created for me.    That URL, based on my requested custom keyword will be http://www.marshall.edu/go/raptor

Visitors to this page will be directed to the original, longer URL that I placed in the URL box.

Remember

The “Go URL” system works because the application expects all custom URLs will be prepended with the /go/ directory alias.    In most cases, creating a “go” URL is a fine self-service solution.   If, however, you require that the /go/ directory alias NOT be a part of your custom URL path, you will require a special server side URL alias.   To request this type of custom URL, please open a ticket with the IT Service Desk.

Campus Building Information API

Overview

We have recently made available a public service URL that will return an XML formatted string with information about buildings on campus.

Details

The URL for this script:

http://muweb.marshall.edu/services/getBuildingInfo.php

Calling the URL directly will return an XML formatted string of all information in the campus tour database.   This information includes the names, descriptions, and image file name for buildings on campus.

Optional URL parameters:

You can obtain the ID of a specific building by calling this script directly.    Once you have the ID you want to use, you can reference that ID as a URL variable when calling the script, so that only information about the building associated with the ID being passed is returned.

Example:  http://muweb.marshall.edu/services/getBuildingInfo.php?id=5 will return XML for Harless Dining Hall.

 

Accessing your V Drive from a Macintosh Computer

If you need to access your personal V Drive space from a Macintosh computer, please follow these instructions.

1.  Make sure that “Finder” is your active program.   The active program is the program whose name is listed to the immediate right of the Apple logo in the top left corner of your screen.     If “Finder” is not your active program, you can make it the active program by clicking anywhere on your desktop.

2.  From the menu at the top of your screen, choose “Go>Connect To Server”.

3.  In the “Server Address” box, enter “smb://users.marshall.edu/users/username” where “username” is your MUNET account name.

4.  When prompted for your username and password, use the following format for the username:  MARSHALL\username.

After entering your password and authenticating, you should see your V drive appear as a mounted disk on your desktop.

Opening Office 2010 Documents through MUOnline

On computers using Windows 7 operating system and Office 2010, users will see an additional dialog box when opening an Office document.

Click open on the dialog box and then a second dialog box will appear.  Choose cancel until dialog box disappears (may take 2-3 clicks).

Java Security Dialog When Accessing MUOnline

Please note this issue only affects Windows users who are using Java version 1.6.0.19 or higher.

When logging into MUOnline, users will be presented with a security dialog pop up which says “Java has discovered application components that could indicate a security concern.” In order to make full use of the tools in MUOnline (My Computer file upload, chat and whiteboard, and HTML creator) you must click “No” to this dialog box.

A second option is to allow mixed code to run with protections.  This option will not show the security dialog when logging in.
To allow mixed code do the following:

  1. From the Start menu click on Control Panel
  2. Click Java
  3. Click the Advanced Tab
  4. Under “Mixed Code” choose “Enable – hide warning and run with protections” (see screen capture below)
  5. Click OK

Publishing Your Outlook Calendar to ICS for Reuse